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White Glove Moving & Storage Celebrates 2021 Success with a National Award for Sales & Quality Service

In many ways, 2021 was a tough year for small business owners. Thousands of businesses closed during the beginning of the pandemic to stop the spread. Then was the issues related to staffing resulting from the “great resignation.” Local business, White Glove Moving & Storage, however, has some good news to celebrate: the company earned Bekins Van Lines’ Silver Sales Award for 2021 for their hard work in a challenging environment. Bekins is the fourth largest household goods carrier in the United States, and White Glove, alongside about 400 agencies nationwide, partners with the van line for all their interstate moves. Bekins’ sales recognition award program recognizes agencies within the network who educate customers moving into or out of Florida and book their moves over the course of the year. The volume figures used for the various award levels are a summation of booking revenues for those customers moved. White Glove Moving & Storage is one of only ten Bekins agencies to achieve the Silver Sales Award in 2021.

“The environment has been tough,” said A.J. Schneider, President of Bekins Van Lines. “ White Glove has perfected the art of educating customers on the interstate moving process and setting their expectations for the whole process. They’re really a guide for the customer through what can be a stressful endeavor, so it’s not surprising so many customers want to work with this group.”

Additionally, this local leader is also the recipient of the Spire Award. The Spire program is designed to recognize moving companies in the Bekins Van Lines network that offer quality experiences to those using their services. It combines customer feedback and other Service Excellence performance metrics with data throughout the moving process to determine whether the agent has met the high-quality criteria. White Glove received the distinctive Spire Award again, which honors moving companies in the network that consistently provide an excellent moving experience for their customers, during the recent vanline summit accepted by Principle, Caleb Clements.

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“Customer satisfaction is imperative for service companies like ours that earn much of our new business through referrals. We survey customers after their moves and reward agents who earn high marks with the annual Bekins/Wheaton Spire award,” said A.J. Schneider. “We’re proud to announce that White Glove, headquartered in the Treasure Coast of Florida, has treated people so well in 2021 that they have achieved this distinction of quality.”

In summary, the team at White Glove is proud of the work we do to make moving as easy, cost effective and pleasurable as possible. We hope to be a “go-to” resource for you to mention to friends and family who may want to plan a move in the future whether it’s local or nationwide. As always, it is a free estimate and with proper planning and notice; ideal dates can be reserved.

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How Valuation Works for Your Move

Without a doubt, moving can be stressful. Of course, over time, many begin to find value in hiring a professional mover versus dealing with doing the hard work themselves. In particular, moving in South Florida can be a real aggravation due to the heat coupled with rules put forth by the various gated communities. Thus, when a customer does take the first step in hiring the pros to make the move that much easier, valuation should be something that is discussed.

In the world of moving and storage, whether the clients are moving locally or nationwide, coverage that is provided to the consumer is not insurance. Rather, it is referred to as valuation coverage and not all movers provide this type of peace of mind to their customers. At White Glove Moving & Storage, we are proud to provide valuation and openly discuss the options it offers during the complimentary survey. Keep in mind, onsite surveys are now performed both in person and virtually. One of the reasons we want to offer both options, is because we enjoy providing pricing and preparing our crews with the real details. That is only possible when our trained teams are able to see what is needing to be move and learn more about the details of where it is going or coming from. This is very true when it comes to interstate moves. As an agent with Bekins Vanlines, we work hard to help our customers understand the specifics of their move while alleviating the stress incurred while juggling the logistics of moving a great distance.

Once the survey is complete, our relocation specialists then take the time to learn more about the customers goods and their expectations of the move. No matter if it is near or far, there are some precautions that our team encourages customers to take to help safe gaurd their items like crating glass tops or custom crates for artwork that has its own lighting. Suggestions such as these are made whether the client chooses to pack themselves or opts for a full pack by the pros. It is important to notate, that which is packed by owner cannot be covered by valuation. No matter how you decide to handle packing, during the conversation, our team knows to ask pertinent questions and can identify high value items that helps to navigate the options of valuation. For example, an antique collectible chandelier worth an appraised value of over seven thousand dollars should be included in the valuation coverage whether it is highlighted as an individual piece or part of the entire shipment. Whereas, a standard rocking chair with no real high value wouldn’t need to be covered on its own, though it would be covered if there was protection taken out for the entire shipment which is based on weight.

Of course, should some sort of a claim arise from a bump of the wall to the accidental dropping of a piece during the off load, there are a few ways that this is addressed when valuation coverage is at play. If it can be fixed, a repair person is sent out as soon as possible to remedy it. Repair over replacement is always encouraged and sometimes this results in no deductible even needing to be paid. Other times, when full replacement of something is a must, the client is given a new item or check minus the deductible fees. Keep in mind, with years of experience under our belt, our team strives to avoid claims to the best of our ability. Still, things do happen and there are a lot of potholes throughout the country that can cause issues during transit. Valuation protection is always encouraged and the cost effective nature of the options makes selecting that coverage an affordable solution for peace of mind for your prized possessions.

Celebrating 20 Years!

As of 2022, our team is thrilled to celebrating 20 years of continual business serving customers moving, storage, and receiving needs throughout the region. As trusted Treasure Coast movers, we take great pride in being able to offer dependable and reliable service. In our twenty years, we have grown in size as a team and in infrastructure. Without a doubt, it has been an incredible journey full of lessons and terrific milestones.

Starting off in a simple warehouse, our current facilities now include three total climate controlled warehouse with numerous loading docks and a fleet of sixteen trucks. Year to date, we have performed upwards of 40,000 moves and deliveries. Each time, we are able to improve upon our skillset and strive to continue that growth and dedication. When we first formed, we catered almost exclusively to interior design firms and now we are full fledged professional movers providing long haul services as an interstate agent with Bekins van lines. 

Additionally, we are proud of is our ability to help our community. Since 2002, we have gained loyal customers for a variety of reasons yet nearly all comment on how they appreciate our dedication to the charities and community wide events throughout the Treasure Coast. Some of those favorite events include: Gardenfest, Artsfest, Under the Oaks, Senior Resource Association, Move for Hunger, Treasure Coast Food Bank, Women’s Council of Realtors St. Lucie and Martin Counties, Little Birthday Angels, Madison’s Miracles, Little Leagues, Chambers of Commerce, Environmental Learning Center and so many more.  Beyond assisting local charities and community events, we greatly enjoy supporting the families of our team members from youth sports to advancement in their education.

Thus, as we look ahead to our 20th birthday, it is with great appreciation we share this honor to our incredible customers and referral sources. Hosting a local talk radio show and three monthly networking luncheons, it’s a complete joy to have a deep understanding of the ins and outs of the Treasure Coast.  Should you have fun stories or reviews to share about your experience with White Glove Moving & Storage over the years, we welcome them and hope to put together  compellations of them all as a recap of twenty years of success with many more year ahead.

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The Martin County Realtors of the Treasure Coast hosted their annual installation and awards luncheon at Monarch Country Club. With a sold-out crowd, the room was transformed into a patriotic display full of networking and applause for affiliates and realtor members alike. Since 2020 was such an unusual year, the membership agreed to renew the positions of the board. Hence, here is the board for 2021-2022:

Lorna Moodie, Director; Dan Carmody, President-Elect; Catherine Winters, Director; Jeff Clark, Immediate Past-President; Andy Spears, President; Marissa Corbo, Secretary-Treasurer; Ann Schmidt, Director; Michael Ponte, Director; Christy Bearse, Vice President; Stephen Ngo, Director; Sandy McAlister, Director; and Rosi Shepard, Director.

There were many winners that day with Jeff Clark being awarded Realtor of the Year, Bill Dean with In the Shade as Affiliate of the Year, Arrow Title as Affiliate Company of the Year and Anna Valencia Tillery with White Glove Moving the 2021 Standard of Excellence Award. When presented with the recognition, it was written that Anna’s creation of the Treasure Coast Premier Women’s Network, active role with the Women’s Council of Realtors Stuart-Martin and serving as the affiliate committee chairperson in a creative and fun way that is always engaging to the membership prompted the board to create an all new award just for her; what an honor! Yet, it all reality, it’s incredibly rewarding to serve in this active realtors association and be given the opportunity to introduce our services, as White Glove Moving & Storage, to the community as a whole. Thank you Martin County Realtors for this recognition and ongoing support.

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Agent of the Month for Bekins Vanlines

It is with great honor, the team at White Glove Moving & Storage proudly accepts the award for Agent of the Month from Bekins Vanlines. In fact, this is the 4th time we have been bestowed the title. Since joining the Bekins family in 2016, we have been aligned with top notch professionals passing that extra expertise along to our customers of the Treasure Coast.  During and post covid, the country started to move at a faster pace than before. Thanks to the hard work and professionalism of our crews and our fellow Bekins team members, we were able to satisfy the requests of thousands of customers.

Headquartered in Vero Beach, FL, we are proud to operate over 50,000 square-feet of climate controlled warehouse space. As Treasure Coast movers,  White Glove is  a single source for all of our customers relocation needs. This includes:  packing, loading, and transportation of household goods for individual residents and their families – both locally and long distance – to corporate relocation of employees for large corporations. As another staple within the company, White Glove also does a robust commercial business relocating businesses and their office equipment as well as furniture, fixtures, and equipment for a variety of industries.

With over 350 agents nationwide, each with  their own drivers the  quality controls and commitment to excellence from Bekins is second to none.  As a result, the award is created by Bekins Van Lines to highlight agents that exemplifies founders John and Martin Bekins’ philosophy of putting customers first and the characteristics of quality, professionalism, empathy for customers, fellow agents, drivers and Bekins employees. Again, this is a wonderful testament to the dedication of our team.

Additionally, White Glove Moving & Storage has earned the distinction of ProMover with the American Moving & Storage Association earning numerous sales awards throughout the years as well as accolades from local realtor associations, chambers, Move for Hunger Agent of the Year for 2018 and the distinguished Torch Award for Business Ethics from the Better Business Bureau.

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Looking to Save Money and Pack Yourself?

It is common knowledge in the moving industry, that there are pros and cons to having customers pack themselves. In this blog, we are going to be covering those options and offer up some interesting solutions. Firstly, without a doubt, you will save money if you pack yourself.

Why? Because a full house pack is as much labor as the full loading and unloading process. Whether your professional movers arrive a day or two in advance or if you hire a 3rd party packer, travel costs along with labor and materials are going to equal out to nearly the cost of the move itself. Now, there are plenty of times when this cost is justifiable. For example, if you have limited time to give to packing; have the pros do it. Or, if you have several high value items; have the pros do it. Whether you are moving across the street or the country, whatever is packed by the owner is not covered under the moving company’s protection coverage. During the complimentary survey, the explanation and scenarios surrounding valuation coverage are explained at length. Thus, leaving the clients to determine what makes the most sense for their move and their budget.

Secondly, packing yourself allows you to sort items and potentially get rid of pieces you will not need or use in y our new home. After years of research, it has been proven that families collect thousands of extra pounds of household items for each decade they live in their home. Hence, if you are a family that in now becoming an empty nester for the first time or moving simply moving a house that is not your primary residence; packing yourself if likely a great option. However, if you are a family moving into a bigger home and time is scarce, it is likely valuable for the professionals to get it all done for you quickly. Or, if you are not in the area during the time of the move, knowing the team at White Glove can handle all the packing is a wonderful solution.

Therefore, knowing that each move is different and the needs of the customers as diverse as they are themselves; White Glove created some packages for families and individuals interested in packing themselves. Whatever the catalyst to your decision of packing a bulk of the items yourself, our team wants to be sure you are using quality materials to get it done. By having a four-ply box, it is better suited for stacking and handling long distances. Additionally, with our user friendly kits, the items suggested for each box are spelt out along with top of the line tape. In summary, the kits are available for purchase at our office whether you are moving with us or not. In fact, many individuals can benefit from just the materials themselves in the event they are settling up a small apartment after the passing of a senior or an estate. However, if you are hiring our team at White Glove Moving & Storage for your move, arrangements can be made for the kids to be delivered in the event pick up at the office is not convenient.

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white glove moving and storage

What to Know When Moving Post Covid

 

Though the world as we knew it shut down in March of 2020 due to the pandemic, a whole new trend emerged; the ability to work from anywhere. Thus, many families and professionals found solace in being able to move back to their hometowns or seek new lifestyles outside of densely populated cities. That freedom directly launched a nationwide uptick in real estate transactions. Which then also created added volume to the ancillary businesses that support the real estate agents; all during a time when labor force was at an all time low.

Planning a move in 2021 into 2022? Here’s a few things to keep in mind from the Treasure Coast’s most trusted moving and storage providers, interstate agents with Bekins Vanlines, White Glove Moving & Storage.

  1. Schedule in Advance.

Pre-covid it was common for a company White Glove’s size, 16 trucks and nearly 50 full time employees, could service a local or an interstate move with as little as 7-14 days’ notice. However, with nationwide labor low and pockets of covid outbreaks still occurring, it is highly recommended to book your survey and discuss moving dates before even listing your property. Many top-rated companies are booking out 4-6 weeks in advance for both local and nationwide moving services; don’t delay.

 

  1. Accountability.

Many smaller movers bid low with a non-bound price that is sure to go up, require a deposit and then come moving day are unable to service your move. Why? They want the work but run into weather delays or labor shortages that make it impossible to show up when you need them most. On average our White Glove office receives 3-5 calls daily with devastated consumers who had “no-show” movers. When your moving date is critical to uphold, you need to know you are hiring movers that are accountable to show up and stick by their price which is based on: experience, reputation and a sound foundation.

 

  1. Used Materials.

Due to covid liability, used boxes and other materials are not available as before. Thus, make sure to get an idea of how much material you will need to pack yourself when receiving your free moving quote. Often, professional movers such as White Glove will offer material discounts if hired as the moving partner and will arrange for box delivery. Packing kits are also available for purchase at White Glove’s office located at 2175 45th St in Vero Beach for those looking to pack up for a home remodel or estate downsizing project and not in need of hiring a moving company. Keep in mind, if you wish to have your professional moving team do the packing it can be arranged cost effectively and all materials will be new.

 

For other moving questions, whether moving locally or to another state, or to setup a complimentary survey visit White Glove online at www.WhiteGloveUSA.com or call 772-778-4750.

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Back to School Drives

Each year, White Glove Moving & Storage takes pride in our ability to help other causes. Though the scope is always a bit different from group to group, during the summer months we know causes are in need of boxes to serve as vessels for collections. Throughout the Treasure Coast, students get to enjoy a fast paced summer and come early August it is time to get back to class. This year, our team of moving pros is excited to help out two great organizations with their Back to School drives.

Since 2015, White Glove has been teaming up with La Porte Farms in Sebastian, FL. Always hosting fun events and summer camps for the kids, La Porte Farms knows how to engage families with their petting farm, good food and live presentations. Each year, they do a big give away for the kids just before school starts and helps to equip the children with necessities ranging from bookbags to paper and pencils. Of course, Laura Laporte is only able to do so much on her own and relies heavily on the help of business partners throughout the county to host a White Glove box and commit to filling it up.  Interested in helping the kids in the north part of Indian River County? Then feel free to commit and do try to save the date for Saturday, July 31st for all the festivities full of families, vendors and great giveaways for all the kids who attend.

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Laura LaPorte with Anna Valencia Tillery

Next, White Glove was happy to team up with the Gifford Youth Achievement Center again for their back to school drive. Box hosts are requested now through the first week of August. With the help of many sponsors already, they have a nice head start but there is much more to gather. Including:

Pens, colored pencils, scissors, glue, rulers, sanitizer, tissue, paper, notebooks, backpacks, calculators, index cards, folders, markers, and more.

Save the date for the big giveaway on Saturday, Aug. 7th. The event will be done as a drive through and the satisfaction is seeing the joy on the kids faces.

 

white glove moving and storage

Anna Valencia Tillery with Freddy Woolfork from GYAC.

white glove moving and storage

Ambassador of the Year for Indian River Chamber of Commerce

During the 99th Annual Business Awards celebration, the White Glove Moving & Storage team was thrilled to learn that Director of Marketing, Anna Valencia Tillery was one of the recipients for the 2020 Jack Chestnut Ambassador of the Year award. Having been a chamber member since first moving to Indian River County in 2004, Anna has been an active chamber member. Even more interesting is that she is also the long lasting young professional of the chamber with another four years to go as a YPN member. Since 2012, Mrs. Valencia Tillery has been a chamber ambassador and works diligently to recruit new members while also teaching them the ins and outs of the organization.

During 2020, the chamber began launching virtual events in May and Anna was quick to help sponsor and kick off the mixer by incorporating some fun and games. Additionally, the White Glove team made it a point to consistently attend the events each month and sponsored the big December breakfast that offered members the chance to attend in person once again.

Other recipients of this prestigious award were Rebecca Moon, Rodan & Fields and Paul Lytle, Fully Promoted as other ambassadors recognized for their efforts in participation and recruitment despite the pandemic. Of course, special recognition to the chamber’s director, Dori Stone and staff for working hard to help execute virtual and in person events during such sensitive times.

“Our local chamber is a wonderful organization that values businesses and non-profits aligning in a positive environment that fosters relation building and professional engagement. I love this group and know you get out of it, what you put in it. It’s a true honor to be recognized for my dedication to this chamber, its members and overall mission.” ~Anna Valencia Tillery

little birthday angels

April’s Volunteer of the Month for Little Birthday Angels

April’s Volunteer of the Month for the Little Birthday Angels is Anna Valencia Tillery. Since 2018, Anna has been involved with this organization. She currently serves as Director of Marketing for White Glove Moving, Storage and Delivery of Florida, Hostess and Co-founder of the Treasure Coast Premier Women’s Network, Entertainment Specialist for Entertainment Engineer, LCC as well as the host of the Treasure Coast Insider, a regular radio talk show. Little Birthday Angels is featured regularly on the weekly radio show and highlighted often during the ladies’ luncheon allowing her to be updated regularly about events and efforts.

The organization shared, “She has an amazing, joyful spirit and has blessed us by emceeing events including the Battle of the Realtors each year and as the City of Vero’s, Ms. Vero Centennial, she was the emcee for out 2019 Crushin’ It event. Additionally, she is consistently sponsoring donation baskets and helpful in ensuring an easy move to the Birthday Workshop. Thank you for being a shining light.”

Contact

2175 45th Street, Vero Beach, FL 32967 | Map It!
Phone: 772-778-4750
Fax: 772-778-8234

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