Above all, moving can be stressful with many components so frequently asked moving questions is an important feature. In fact, it has been said that moving is the third highest source of stress behind death and divorce. Yet, at White Glove Moving & Storage, our decades of experience helps to make your overall move pleasurable.
Naturally, customers have many moving questions in regards to the process. Hence, we have put together some of the most frequently asked moving questions when planning a relocation. However, if the questions below do not address a concern that you have, please contact us directly.Because, we are happy to answers any and all questions about your upcoming move.
MOVING EXPENSES: FREQUENTLY ASKED MOVING QUESTIONS
Q: Why should I hire a professional mover?
A: To begin, hiring a professional mover delivers exceptional value on a day that can be otherwise very stressful. Because, moving can be both emotionally and physically draining. Plus, handling delicate or bulky items with care requires specific moving skills. Therefore, we highly recommend turning to professionals for this, as you would for many of your households needs such as plumbing and electricity.
With 20 years of experience, in local moving and long distance moving, our team of highly trained movers can tackle moves of any size or complexity. Thus,we treat every move with the personal care that you would expect from friends and family. However, unlike friends and family, we guarantee satisfaction. Please, schedule a free estimate today by talking to one of our experienced sales professionals at 866-GLOVE10.
Q: How much will my move cost?
A: As a starting point, we always provide a free in-home virtual or in-person estimate. Then, we base an estimate for a local move on an hourly rate. Firstly, it includes the drive time for each leg of the move starting from the moving company to your original home. Then, to your destination, and back again to the moving company headquarters. From there, we factor in the projected amount of time your move will take along with materials and fuel. As a result, depending on the requests of the customer, either a bound price or a non-bound quote is given. However, in long distance moves there are different formulas that are applied. As an interstate agent for Bekins, we are able to factor in a number of different options to achieve the goals of our customer while also taking into account budget and time frames.
Q: Is moving labor the only moving expense I should expect?
A: To clarify, moving labor represents the majority of the moving expense. However, you should also budget for packing supplies, such as moving boxes and tape, and for additional valuation (moving coverage) as needed. Consequently, White Glove takes special precautions with delicate or oversized items, such as flat screen televisions and chandeliers. As a result, these items often require custom boxes or wooden crates, which will incur an additional fee.
Q: How accurate will the moving estimate be?
A: With over 100 (combined) years of experience, our sales team prides themselves on providing the most accurate moving estimates in the industry. Thus, our proprietary sales system ensures that we work closely with every customer to fully understand his/her moving needs with a quote that reflects those needs. Most importantly, be sure to offer as much information as possible at the time of the estimate. Consequently, neglecting to mention additional items, or difficult areas of access, at the time of the moving estimate almost always results in unexpected costs for the customer.
Q: Should I tip my movers?
A: As with other service industries, you may wish to thank your movers for a job well done by offering a gratuity. To be clear, our movers do not expect a set amount; however, we suggest a tip based on your satisfaction with your crew and the overall move. Hence, broad guidelines of $4-6 per man, per hour exist. If you feel that your movers went above and beyond in their efforts, you may want to increase the amount accordingly.
Q: Is valuation (moving insurance) necessary?
A: Above all, White Glove Moving will take every necessary precaution on your move. Yet, unexpected damage can occur and it is important to make sure that your possessions are protected. Unlike other moves, we are able to offer valuation (moving insurance) to our customers at a very fair price due to the very low number of claims we file. To sum up, high value pieces or loads are encouraged to look at the different packages available.
Q: What are considered specialty items and does that effect pricing?
A: To clarify, specialty items include a piano, sleep number bed, pool table, gym equipment and the like. Without a doubt, these items require extra time, special materials and proper tools. However, the cost will be included in the estimate if we know about these items ahead of time. Therefore, there is no need to be concerned the items are going to cost more than already projected. Also, the same logic holds true for motorized vehicles ranging from a golf cart to a full sized car.
PREPARING TO MOVE IN THE PLANNING PHASE: FREQUENTLY ASKED QUESTIONS
Q: How far in advance should I schedule my move?
A: Firstly, we recommend scheduling your move as far in advance as you can. Because, the farther out you can plan your move, the greater the availability you will have in choosing a date and time that is convenient for you. To be more specific, a general rule of thumb is to contact us no later than two weeks in advance of your desired move date. However, we realize advance planning is not always possible, and we always do our best to accommodate last minute customers as well.
Q: I want to do some packing and moving before the movers arrive. What areas would be most helpful?
A: Most importantly, focus on packing, instead of moving. For example, smaller items and moving boxes can be moved very quickly by professional movers. Thus, don’t spend time trying to move these items yourself. Rather, focus on packing boxes, so when the movers arrive, you are 100% ready. Better still, while packing take time to sort and discard items you likely will not use again. During your survey, ask your relocation specialist for their projection on the quantity of boxes and supplies. For customers who move with us, special pricing and arrangements can be made for materials to be delivered ahead of time to make packing easier. Lastly, for more information on packing and packing supplies check out our tips.
Q: I have some items that I’d like to keep, but they won’t fit in my new home. Should I store them?
A: Yes! Conveniently, White Glove Moving, Storage, & Delivery offers full service storage facilities in addition to our high quality moving services. Certainly, if your items do not fit in your new home and it is temporary before another move, or you would like to hold on to the items for others, use of our storage facilities is a convenient, safe option. Please, ask your move coordinator for more details on this service offering both short and long term solutions.
Q: What can I do to ensure that my belongings end up in the correct room during the move?
A: Firstly, choose a simple labeling system (i.e. MBR for Master Bedroom) and make sure that all of your boxes are clearly marked. Remember, boxes should be labeled on the top and 3 sides. Then, plan to have your movers work closely with you at the destination to make sure everything ends up where you want it. Better still, same goes for assembly of beds and shelves. Similarly, point and give instructions; we do the rest.
Q: Can I leave clothing in my dresser drawers?
A: Most times, it is fine to leave your clothing in your dresser drawers during the move. However, be sure to remove anything from the drawers than may roll around or shift during transport, as this can cause damage. Also, if the dresser is particularly large (a triple dresser or part of a large armoire), it is best to at least partially empty it.
Q: What do I need to do to prepare my appliances for the move?
A: First, make certain that your dishwasher, microwave, refrigerator, washing machine, and dryer are empty. Additionally, movers are not trained electricians or plumbers. Consequently, you need to arrange for the appropriate professional to disconnect your electric and/or water connection. Most importantly, movers are not licensed to disconnect gas, which power many dryers and ovens. Once arranged, our movers will simply wrap and load the appliances then place at destination on your behalf. Remember, have your trained electricians and plumbers come back to ensure all items are up and running at the new location.
Q: Will you move my plants?
A: Locally, such items can be moved if properly packed and prepared. However, we cannot guarantee the safe transport of live plants. Because, they can be traumatized by motion or temperature extremes inside the moving truck. Please note, we cannot transport live plants on long distance moves.
Q: Are there any items that you cannot move?
A: White Glove, as well as all Licensed Movers, will not move hazardous or combustible items such as propane tanks, firearms, paint, and aerosols, as the temperature in the truck could cause these items to explode or ignite.
Q: What if I want to donate items?
A: Of course, donations are always encouraged. In advance, coordinate with your donation center of choice to see if they will accept your items. From there, determine if they can do a free pick up of the items or if we can arrange for donation on the day of your move so the truck is loaded correctly. Also, a list of donation outlets is available here.
MOVING DAY-FREQUENTLY ASKED QUESTIONS
Q: How will the movers know what items to take and what to leave behind?
A: To begin, the movers will do a walk-through of your current home, confirming which items are going and which are not.
Q: What if I haven’t finished packing by my scheduled moving day?
A: Undoubtedly, this is an occurrence that happens often. Therefore, if your moving day is approaching and you will not be fully packed please call. In doing so, our team can work with you to make the best possible “plan b” for packing. In this case, it may mean having the movers finish your packing. In contrast, if there is flexibility and availability perhaps your moving day can be at a later time. Nevertheless, if you have only a small amount of items left to pack, your movers can often complete this on moving day. However, it is important to understand that this will add time to the job which will increase the overall total.
Q: Can the movers arrange the furniture to my liking in my new home?
A: Absolutely. As a matter of fact, when we deliver your items to your new home the movers will work closely with you to make sure all furniture and boxes arrive in the correct rooms. Likewise, we are happy to arrange and rearrange the furniture exactly as you would like it. More importantly, these expectations should be discussed during your survey or prior to move day so the cost and calendar are in sync.
Q: I have a few prized possessions that I need treated with extra care. How can I guarantee this?
A: Certainly, for your own peace of mind, you may want to consider moving jewelry and other small valuables yourself. Whereas, for larger items such as: art, antiques, musical instruments, special collections, etc. these are already accounted for during the survey. Therefore, special protection efforts are in place to ensure their safe travel. Regardless, please feel free to point these items out to your movers at the start of moving day. Thus, everyone will be on the same page and all necessary measures will be implemented.
Q: Can I keep moving expenses down by having a family member or friend help on moving day?
A: On moving day, you should let the professional movers handle the job entirely. Respectfully, they are highly trained and the best suited to carry the weight and negotiate the loading of the truck. Generally speaking, having non-professionals work alongside the movers slows things down and costs you more in the long run. As a suggestion, friends and family can be most helpful with the move by packing or unpacking boxes. Also, friends and family are great options for caring for your pets or children on move day.
Q: Can the movers transport my pets?
A: Unfortunately, there is no safe place in the moving truck for pets to ride. Of course, pets cannot be transported in the cab of the moving truck for liability reasons. Additionally, the back of the moving truck is inappropriate due to lack of climate control and the danger posed by potential shifting of heavy objects.
Q: Can I ride in the cab of the moving truck with the movers?
A: Unfortunately, professional moving companies cannot transport customers in the moving truck for liability reasons. Therefore, you may wish to arrange a ride with a friend or a cab service on move day.
Q: Do the movers take time off for lunch? Do I need to provide lunch for them?
A: Obviously, moving is a physically taxing job and the movers need time to eat during the day. On a local move, any time that the movers spend eating lunch will be deducted from your hourly bill. As for providing lunch, it is not required, movers often bring lunch or will find somewhere to eat along the way. However, water and/or sports drinks for the movers are always a welcome and appreciated refreshment!
Q: Can the movers dispose of trash on moving day?
A: No. Specifically, we are not equipped to dispose of trash. However, if you wish to have something transported to a waste disposal location, we are able to transport it at the hourly rate plus any fee imposed by the disposal facility. If possible, talk to your move coordinator prior to moving day to make these arrangements.
Q: Can my movers clean my home on moving day?
A: Unfortunately, while professional moving companies may vary, at White Glove Moving we only clean up any clutter we make during the moving process. Conversely, we do not do general house cleaning. As an alternative, we recommend asking your friends, family, and neighbors for a referral for this type of service.
Q: Is it possible to move during inclement weather?
A: Yes. Fortunately, as professional interstate movers our team and equipment are prepared to move during inclement weather. Above all, we come equipped with supplies to keep your belongings safe from the elements. However, in order to keep costs down, we recommend that you shovel, rake, or otherwise clear the access ways in preparation for their arrival.