Q: How will the movers know what items to take and what to leave behind?
A: To begin, the movers will do a walk-through of your current home, confirming which items are going and which are not.
Q: What if I haven’t finished packing by my scheduled moving day?
A: Undoubtedly, this is an occurrence that happens often. Therefore, if your moving day is approaching and you will not be fully packed please call. In doing so, our team can work with you to make the best possible “plan b” for packing. In this case, it may mean having the movers finish your packing. In contrast, if there is flexibility and availability perhaps your moving day can be at a later time. Nevertheless, if you have only a small amount of items left to pack, your movers can often complete this on moving day. However, it is important to understand that this will add time to the job which will increase the overall total.
Q: Can the movers arrange the furniture to my liking in my new home?
A: Absolutely. As a matter of fact, when we deliver your items to your new home the movers will work closely with you to make sure all furniture and boxes arrive in the correct rooms. Likewise, we are happy to arrange and rearrange the furniture exactly as you would like it. More importantly, these expectations should be discussed during your survey or prior to move day so the cost and calendar are in sync.
Q: I have a few prized possessions that I need treated with extra care. How can I guarantee this?
A: Certainly, for your own peace of mind, you may want to consider moving jewelry and other small valuables yourself. Whereas, for larger items such as: art, antiques, musical instruments, special collections, etc. these are already accounted for during the survey. Therefore, special protection efforts are in place to ensure their safe travel. Regardless, please feel free to point these items out to your movers at the start of moving day. Thus, everyone will be on the same page and all necessary measures will be implemented.
Q: Can I keep moving expenses down by having a family member or friend help on moving day?
A: On moving day, you should let the professional movers handle the job entirely. Respectfully, they are highly trained and the best suited to carry the weight and negotiate the loading of the truck. Generally speaking, having non-professionals work alongside the movers slows things down and costs you more in the long run. As a suggestion, friends and family can be most helpful with the move by packing or unpacking boxes. Also, friends and family are great options for caring for your pets or children on move day.
Q: Can the movers transport my pets?
A: Unfortunately, there is no safe place in the moving truck for pets to ride. Of course, pets cannot be transported in the cab of the moving truck for liability reasons. Additionally, the back of the moving truck is inappropriate due to lack of climate control and the danger posed by potential shifting of heavy objects.
Q: Can I ride in the cab of the moving truck with the movers?
A: Unfortunately, professional moving companies cannot transport customers in the moving truck for liability reasons. Therefore, you may wish to arrange a ride with a friend or a cab service on move day.
Q: Do the movers take time off for lunch? Do I need to provide lunch for them?
A: Obviously, moving is a physically taxing job and the movers need time to eat during the day. On a local move, any time that the movers spend eating lunch will be deducted from your hourly bill. As for providing lunch, it is not required, movers often bring lunch or will find somewhere to eat along the way. However, water and/or sports drinks for the movers are always a welcome and appreciated refreshment!
Q: Can the movers dispose of trash on moving day?
A: No. Specifically, we are not equipped to dispose of trash. However, if you wish to have something transported to a waste disposal location, we are able to transport it at the hourly rate plus any fee imposed by the disposal facility. If possible, talk to your move coordinator prior to moving day to make these arrangements.
Q: Can my movers clean my home on moving day?
A: Unfortunately, while professional moving companies may vary, at White Glove Moving we only clean up any clutter we make during the moving process. Conversely, we do not do general house cleaning. As an alternative, we recommend asking your friends, family, and neighbors for a referral for this type of service.
Q: Is it possible to move during inclement weather?
A: Yes. Fortunately, as professional interstate movers our team and equipment are prepared to move during inclement weather. Above all, we come equipped with supplies to keep your belongings safe from the elements. However, in order to keep costs down, we recommend that you shovel, rake, or otherwise clear the access ways in preparation for their arrival.