Tag Archive for: White Glove Movers

Bekins Spire and Top Customer Service Award Winners

Being a trusted moving and storage partner in the Treasure Coast of Florida is rewarding. In 2024, White Glove Moving & Storage is celebrating 22 years of continued service. In part, because of the hard work and dedication of our team along with great systems and software to ensure a smooth moving experience. Another part, because of our ability to help with the moving needs of our “neighbors” when they aren’t just going from one house to the next locally, it is when a bigger, much longer move is needed.

Since 2017, being an interstate agent with Bekins vanlines has helped us to be a top rated resource for folks moving into and out of Florida. From our relocation experts onsite getting the details correct, to the our long haul coordinator putting all the pieces and drivers together, to the Bekins umbrella itself; we are able to give them a worry free move from start to finish. It makes us proud to perform such good work while also earing their praise in the community.

Hence, being recognized by Bekins for those efforts seems worthy of highlighting. The 2023 Customer Loyalty Awards recognizes agents who have met the following criteria in a calendar year:

  1. Net Promoter Score (NPS) of 70 or better (combined NPS for van line-hauled and self/designated-hauled orders).
  2. Minimum of 10 customer NPS ratings.
  3. Customer Experience Report (CXR) response rate (CXRs received/delivered orders) that is equal to or better than the network CXR response rate. We are thrilled to be recognized

Next, we are happy to report being a Spire Award recipient as well. This award recognizes Wheaton | Bekins agents who have achieved “Excellent” or “Very Good” scores in four of the eight Quality benchmarks, and in four of the eight Customer Experience Report (CXR) benchmarks, with no “Poor” scores for the calendar year.

Locally headquartered with a nationwide presence, White Glove Moving & Storage values the strong reputation we have cultivated over the years and welcomes the opportunity to be your mover. Always a free estimate and jobs can be internal movers for an upcoming renovation or a big cross country relocation. We are here to assist. As well as here to make you smile. Please, check out our weekly corny chuckle here.

treasure coast movers

May Edition of Treasure Coast Real Estate & Local Living

In this Treasure Coast Real Estate & Local Living issue, we explore mother inspired businesses throughout the region. Plus, terrific real estate agents and impressive properties for investors and new home buyers alike. Additionally, there are wonderful advertisers who work in conjunction to make the area we live a fantastic place ranging from title companies that span from mother to daughter all the way to cruise planners.  It is a great edition with a calendar of events and so much more. At White Glove Moving & Storage, we are thrilled to be a trusted advertiser for each county as Martin County movers, Port St. Lucie County movers, and Indian River County movers as well as provide the editorial content to make it such a quick and worthwhile read.

Click here to read.

May is National Moving Month

Spring is here and Memorial Day is around the bend, that means moving season is upon us. Since 1997, May has also been given the honor of being national moving month. As an interstate agent with Bekins Vanlines, White Glove Moving & Storage has been helping families take advantage of moving late Spring through summer for the past twenty years. It is no wonder, when school is out and the weather in the northeast and midwest goes from gray to clear skies, many use this time to move.

Of course, moving can be more than a hassle, it can be a downright overwhelming proposition. Regardless of the size and distance, here are a few useful tips and tricks to help make the process easier:

*Book a reputable moving company. Post covid, there are many cash buyers and other factors that can result in the need to move much quicker than in the past which in turn is creating high demand. Thus, it’s essential to book a quality moving company quickly. At White Glove Moving & Storage, we offer both in-person and virtual surveys to provide accurate pricing and ensure the crews have the right tools and materials for the job. Thereby, providing peace of mind that come moving day; it all goes smoothly.

*Throw away or donate as much as possible before and during the packing process.

*Use laundry baskets, trash bins, and suitcases as boxes if you are doing a direct move. If you know you will need more, ask your estimator during the complimentary survey, how many boxes and what sizes they recommend. When White Glove is chosen as your mover, those boxes can be arranged for delivery or pick up so you can start packing sooner rather than later. Of course, should you wish to have the professionals pack for you; that is always an option and we welcome the opportunity to be of further service.

*In lieu of bubble wrap, protect your dishes and fragile items with clothing and linens.

*While your clothes are still hanging in the closet, put them inside a trash bag to make unpacking simpler.

*Put stemware and glasses inside clean socks for extra padding.

*Eat at home during your last week to clear your fridge and pantry as best you can. Keep in mind, if you are moving over state lines the actual end cost is based on weight so don’t let that be in soup cans; rather donate your heavy non-perishable items. At White Glove, as Move for Hunger movers, we can help with that by taking your reserved box of items to the warehouse for our big delivery to the Treasure Coast Food Bank.

*Plan out your wardrobe for the week before you pack, then pack the clothes that you don’t plan on wearing for the week.

Other tips for clean out once your items are moved include:

*Use white Ivory soap, toothpaste, and other items to fill nail holes in your walls.

*Broken glass on the floor? Use a slice of bread to pick up the pieces that your broom missed!

*Remove any dents in the carpet that furniture left behind with ice cubes. Simply place the ice cubes on the dents, let them melt, and use a spoon to lift the fibers.

*If you have scuff marks on hardwood floors, cut a hole in a tennis ball, stick the ball on the end of a broom, and rub the scuff mark until it disappears.

*Wrap a rubber band around a hammer to prevent scuffing the wall when removing nails.

*Unwanted electronics, remotes and more? Visit a local electronics recycler like Staples where these kinds of items can be recycled into something new.

In closing, yes moving can be stressful but when you enlist the help of the pros and you take the proper time to sort;  moving can be an adventure, too. New home, new places to explore. Thereby,  expanding your horizons to make new connections. At White Glove, during National Moving Month, and all year long; we enjoy being a small part of that exciting process when a move occurs for a family, individual or business. Lastly, click here for our full moving checklist.

White Glove Moving & Storage Celebrates 2021 Success with a National Award for Sales & Quality Service

In many ways, 2021 was a tough year for small business owners. Thousands of businesses closed during the beginning of the pandemic to stop the spread. Then was the issues related to staffing resulting from the “great resignation.” Local business, White Glove Moving & Storage, however, has some good news to celebrate: the company earned Bekins Van Lines’ Silver Sales Award for 2021 for their hard work in a challenging environment. Bekins is the fourth largest household goods carrier in the United States, and White Glove, alongside about 400 agencies nationwide, partners with the van line for all their interstate moves. Bekins’ sales recognition award program recognizes agencies within the network who educate customers moving into or out of Florida and book their moves over the course of the year. The volume figures used for the various award levels are a summation of booking revenues for those customers moved. White Glove Moving & Storage is one of only ten Bekins agencies to achieve the Silver Sales Award in 2021.

“The environment has been tough,” said A.J. Schneider, President of Bekins Van Lines. “ White Glove has perfected the art of educating customers on the interstate moving process and setting their expectations for the whole process. They’re really a guide for the customer through what can be a stressful endeavor, so it’s not surprising so many customers want to work with this group.”

Additionally, this local leader is also the recipient of the Spire Award. The Spire program is designed to recognize moving companies in the Bekins Van Lines network that offer quality experiences to those using their services. It combines customer feedback and other Service Excellence performance metrics with data throughout the moving process to determine whether the agent has met the high-quality criteria. White Glove received the distinctive Spire Award again, which honors moving companies in the network that consistently provide an excellent moving experience for their customers, during the recent vanline summit accepted by Principle, Caleb Clements.

white glove moving and storage

“Customer satisfaction is imperative for service companies like ours that earn much of our new business through referrals. We survey customers after their moves and reward agents who earn high marks with the annual Bekins/Wheaton Spire award,” said A.J. Schneider. “We’re proud to announce that White Glove, headquartered in the Treasure Coast of Florida, has treated people so well in 2021 that they have achieved this distinction of quality.”

In summary, the team at White Glove is proud of the work we do to make moving as easy, cost effective and pleasurable as possible. We hope to be a “go-to” resource for you to mention to friends and family who may want to plan a move in the future whether it’s local or nationwide. As always, it is a free estimate and with proper planning and notice; ideal dates can be reserved.

Celebrating 20 Years!

As of 2022, our team is thrilled to celebrating 20 years of continual business serving customers moving, storage, and receiving needs throughout the region. As trusted Treasure Coast movers, we take great pride in being able to offer dependable and reliable service. In our twenty years, we have grown in size as a team and in infrastructure. Without a doubt, it has been an incredible journey full of lessons and terrific milestones.

Starting off in a simple warehouse, our current facilities now include three total climate controlled warehouse with numerous loading docks and a fleet of sixteen trucks. Year to date, we have performed upwards of 40,000 moves and deliveries. Each time, we are able to improve upon our skillset and strive to continue that growth and dedication. When we first formed, we catered almost exclusively to interior design firms and now we are full fledged professional movers providing long haul services as an interstate agent with Bekins van lines. 

Additionally, we are proud of is our ability to help our community. Since 2002, we have gained loyal customers for a variety of reasons yet nearly all comment on how they appreciate our dedication to the charities and community wide events throughout the Treasure Coast. Some of those favorite events include: Gardenfest, Artsfest, Under the Oaks, Senior Resource Association, Move for Hunger, Treasure Coast Food Bank, Women’s Council of Realtors St. Lucie and Martin Counties, Little Birthday Angels, Madison’s Miracles, Little Leagues, Chambers of Commerce, Environmental Learning Center and so many more.  Beyond assisting local charities and community events, we greatly enjoy supporting the families of our team members from youth sports to advancement in their education.

Thus, as we look ahead to our 20th birthday, it is with great appreciation we share this honor to our incredible customers and referral sources. Hosting a local talk radio show and three monthly networking luncheons, it’s a complete joy to have a deep understanding of the ins and outs of the Treasure Coast.  Should you have fun stories or reviews to share about your experience with White Glove Moving & Storage over the years, we welcome them and hope to put together  compellations of them all as a recap of twenty years of success with many more year ahead.

white glove moving and storage

Agent of the Month for Bekins Vanlines

It is with great honor, the team at White Glove Moving & Storage proudly accepts the award for Agent of the Month from Bekins Vanlines. In fact, this is the 4th time we have been bestowed the title. Since joining the Bekins family in 2016, we have been aligned with top notch professionals passing that extra expertise along to our customers of the Treasure Coast.  During and post covid, the country started to move at a faster pace than before. Thanks to the hard work and professionalism of our crews and our fellow Bekins team members, we were able to satisfy the requests of thousands of customers.

Headquartered in Vero Beach, FL, we are proud to operate over 50,000 square-feet of climate controlled warehouse space. As Treasure Coast movers,  White Glove is  a single source for all of our customers relocation needs. This includes:  packing, loading, and transportation of household goods for individual residents and their families – both locally and long distance – to corporate relocation of employees for large corporations. As another staple within the company, White Glove also does a robust commercial business relocating businesses and their office equipment as well as furniture, fixtures, and equipment for a variety of industries.

With over 350 agents nationwide, each with  their own drivers the  quality controls and commitment to excellence from Bekins is second to none.  As a result, the award is created by Bekins Van Lines to highlight agents that exemplifies founders John and Martin Bekins’ philosophy of putting customers first and the characteristics of quality, professionalism, empathy for customers, fellow agents, drivers and Bekins employees. Again, this is a wonderful testament to the dedication of our team.

Additionally, White Glove Moving & Storage has earned the distinction of ProMover with the American Moving & Storage Association earning numerous sales awards throughout the years as well as accolades from local realtor associations, chambers, Move for Hunger Agent of the Year for 2018 and the distinguished Torch Award for Business Ethics from the Better Business Bureau.

white glove moving and storage

moving tips during covid

Tips for Planning a Move During Covid

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Moving Books for Kids of Various Ages

Without a doubt, moving can be quite stressful. In fact, most people fear packing the most because of years of accumulation. Yet, if you are moving with kids, or even if you are not, packing can be the best part. Mainly, it allows you a chance to get organized again. Better still, it allows you to figure out what you do and don’t need. Thereafter, it is likely someone else gets to benefit from the stuff you no longer want. Moreover as you sort you can reflect and that is always rewarding. However, for kids, this can be challenging depending on their age and attachment to the home. So, though there are lots of cool ways to get them focusing on the positive of a move, books can help do the rest.

Hence, White Glove Moving & Storage has come up with a read aloud featuring a number of great books to share with kids. Also, it is a great idea to purchase a book or two and together write how they are feeling in the covers of the books. Then, down the road you can take the books back out and read about their fears or excitement and evaluate how it worked out. Important to mention, should you hire a mover this summer, rest assured at White Glove we are adhering to all CDC protocol and are able to help you get into your new home safely.

Firstly, the Berenstein Bears Moving Day. As a fan of the series, this is an easy book with great images geared to children ten and under. As always, the message is wholesome and describes how change can be difficult yet typically not as bad as projected.

 

Purchase online here.

Next, another moving book geared towards elementary school aged or even toddlers is Tigger’s Moving Day. Of course, we all know and love Winnie the Pooh and all his pals; however, did you know how Tigger chose his tree house? Well, join Anna Valencia Tillery on this reading to see if it’s a good fit for your family.

Purchase this book here.

Another option, try I Like Where I Am. In this book, discover how tough change can be for a six year old boy yet how rewarding it can be too. As a bonus, this one is full of rhythms and great illustrations.

Purchase this book here.

Finally, for our first batch of moving books, this one is for girls or perhaps boys nine to fourteen. Written by Meg Cabot, this is a a witty book.  Most certainly, moving as you get a bit older can be challenging and in this first book of a series Allie Finkle tells it like is. Best part, your child can find a new character to learn and grow with since there are other books to follow.

Purchase the set of 6 books here.

In conclusion, it is likely you have your own questions about moving. Likely, you too are overwhelmed and feeling like you bit off too much as a parent with covid and the like. Yet, as Treasure Coast moving experts, you can count us to make it easier. Perhaps, you need some short term storage while you do some repairs in your new space? We do that.  Or, you want to get rid of a number of items after all. Not to worry, we can help with donation locations too. If you are planning a move, call your trusted community partners at White Glove to be an ongoing resource as you begin the process.

White Glove Moving During Covid-19

During these unprecedented times, White Glove Moving & Storage is proud to still offer top-notch moving during Covid-19.  Additionally, we provide packing, storage, delivery and installation services throughout Florida.  Furthermore, for those moving long distance we assist people and businesses relocating into or out of the Treasure Coast area.

That is to say, there are several steps we are taking to help ensure the safety of our employees, customers and their goods. Firstly, we have employee screenings prior to the start of each workday.  For instance, daily checking temperatures and asking questions about how staff are feeling and what exposure they may have had.  Certainly, this helps alleviate concerns customers have moving during Covid-19.

Secondly, we are asking pre-screening questions provided by the CDC to all our customers.  When? Both before a survey and their actual move day. As a result, that helps add a level of comfort to the staff as they leave our facility each morning.

Moving during covid-19

Thirdly, we made our sanitation kits more robust for each truck. Presently, these include gloves, masks, hand sanitizer along with disinfectant spray and wipes.  As a result, our movers wear these items while performing the moves when applicable.  Additionally, the sprays and wipes are used on hard surfaces throughout the day.  Lastly, the trucks are cleaned thoroughly each evening.

As an extra step, we were able to create a portable hand washing station for each Treasure Coast moving truck.  To clarify, these kits include: 3-gallon water filled hard plastic jugs with spigots, sanitizing liquid soap and c-fold towels. Most importantly, hand washing helps stop the spread for those moving during Covid-19.

To summarize, at White Glove Moving & Storage we are an essential service.  In the world at large, real estate transactions are still happening. Throughout our nation, people are  moving locally and into new states. Now more than ever, the need for a professional mover has risen.  For example, folks moving from Michigan to the Treasure Coast of Florida may have thought they’d pack themselves. With the current travel ban, as Treasure Coast movers, we now need to perform their full pack prior to moving day.  Another example,  is that firm hours of operation are in place for several homeowners’ associations. Hence, what we can do in a matter of hours would take regular people double the time. Moreover, renting a truck and trying to find labor for moving during covid-19 is difficult.  Of course, using used materials is unnecessary exposure as well.

In conclusion, with great rates in place and 50 full-time employees along with 15 trucks; we can make it happen.  To adapt, we are offering both in-home and virtual surveys . Plus, we love what we do and we would be honored to assist you. Best wishes to you and yours now and always.

Open for Business, Moving during the Corona Virus

At this time, White Glove Moving & Storage is open and moving during the corona virus. Though military relocations have been halted nationwide, residential moving is still happening.  By using extra screenings from state to state, fellow agents in the Bekins network, along with ourselves, moves are safely taking place. Locally, rest assured, we are observing precautionary measures as recommended by the CDC. This is to insure the safety of our customers and employees. Prior to the actual move taking place, a series of questions will be asked referencing international travel and potential symptoms. Assuming there has been no international travel or symptoms such as fever coupled with respiratory issues, one’s move will take place as scheduled.

It is our goal to be your go-to mover to help ensure the safety of your goods. Whether moving across the street, across the state or across the country, the professionals at White Glove  are here to help. As always, we provide a free in-home survey to address all the questions and concerns of our customers. Thereafter, we work closely with the individuals to ensure they are up to date on all logistics of their move. Some of the top requests include packing materials for those choosing to pack themselves. Also, change of dates when a closing of a home does not go according to plan or construction is not yet ready.

Since 2002, we have steadily been gaining loyal customers and we welcome the opportunity to assist in your upcoming move.  Additionally, our team is proud to be an A+ rated mover for residential and commercial entities throughout the region via the BBB.  In part, because of our ethics to customers, employees and our community. Locally, a number of events have been cancelled. Presently, all functions yielding over fifty people have  also been postponed; at least for the next eight weeks.  It is important that we all monitor the updates and regulations put forth by the center for disease control while also adhering to their suggestions. Fortunately, our team is able to provide top notch service in these sensitive times.  Additionally, we  will respectfully consider all reasonable requests made of our customers as a result. As proud Americans, we are confident this crisis will pass. May our spirits stay high and a sense of unity persist.To setup for your survey or confirm your upcoming move please call 772-778-4750.

 

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2175 45th Street, Vero Beach, FL 32967 | Map It!
Phone: 772-778-4750
Fax: 772-778-8234

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