Tag Archive for: caleb clements

treasure coast movers

Q&A with White Glove President, Caleb Clements

Celebrating 22 years as trusted moving and storage providers, White Glove proudly calls the Treasure Coast home and cherishes its role as a community partner. Recently, we had a Q&A session with White Glove’s President, Caleb Clements, to discuss the industry and share insights on trends amidst our rapidly growing population.

Q: The secret is out that the Treasure Coast is a desirable place to live because of its overall safety, and “affordability with a coastline.”  Are newcomers choosing new construction or pre-built homes? What is the split of those coming from another state versus elsewhere in Florida?

A: New construction is very attractive right now for those who do not want the maintenance older homes require.  Homeowners’ insurance is also easier to get and at a greater savings for new construction. So, we are seeing a lot of our customers opt for the new resort type of communities found throughout our area and the state.

At White Glove Moving & Storage, we are proud of our new construction expertise and protocols, making the experience as seamless as possible for our customers.  As an interstate agent with Bekins Vanlines, we help families relocate both into and out of Florida with ease, doing as much or as little as they need done. Yet, there are many folks coming to the Treasure Coast from south Florida who enjoy the slower speed our cities have to offer.

Wherever your move takes you, we provide free estimates and bound pricing. Our team was recently recognized as Bekins Van Lines’ Agent of the Year. With our exceptional crew, we take pride in offering competitive rates without hidden fees. As a Torch Award-winning company with an A+ rating from the Better Business Bureau, we are committed to excellence. After all, as Benjamin Franklin wisely noted, “The bitterness of poor quality far outlasts the sweetness of a cheap price.”

Q: Homes priced right are selling as quick as 1-4 months. What happens if someone does not know where they are moving to yet?

A: The average new construction house can take 12-18 months to complete. Since day one, White Glove has been able to alleviate the stress of where prized possessions can be kept safe. Our unique warehouses, equipped with loading docks and top-notch security, provide climate and humidity-controlled storage for our customers complete with detailed inventory lists of their items ensuring everything we bring in comes out on move day.

Unlike the many self-serve storage facilities popping up all over, our full-service storage does not allow unsupervised access to anyone and requires an appointment to view the inventory. We are the best solution for those who want to take advantage of a stress-free storage solution where the only detail needed is your move out date. The best part is that this comes at an incredibly competitive price point.

Q: What about homeowners who wish to renovate?

Moving and storage solutions for renovations is a big part of our business. For contractors to do their jobs, be it new flooring or fresh paint, having household items out of the way makes the entire process faster and better.  Our trained movers can simply shift items within one’s home or bring it all into our storage facility for as long as needed; no long term storage commitments required.

Q: Many say hiring a professional moving company is too expensive or have heard horror stories. Why choose White Glove?

Choosing the cheapest mover is the common denominator of the horror stories shared about unethical moving brokers who take deposits and never show or worse, hold items hostage until a higher fee is paid. Our team is two decades strong because we support local and do right by our customers and employees. Our relocation specialists spend the time to understand the customers’ needs, educate them on the moving process, and offer up tips to ensure the relocation goes as easy and stress free as possible. We do not spend money on billboards or pay to sponsor a professional sports team, rather we support local youth sports and charities headquartered here. We do not require deposits and stand by our pricing because every move requires an in-home or virtual survey. I am proud of my team and the good work we do. At White Glove, we aim to be your top choice for movers and deliver the best moving experience possible.

white glove moving and storage

Bekins agent of the year

Agent of the Year for Bekins Vanlines 2022

Bekins Vanlines, celebrating 130+ years of continual interstate moving and storage expertise, awarded White Glove Moving, Storage & Delivery of Vero Beach, FL with the prestigious 2022 Agent of the Year during the fourth annual Van Line Summit & Awards Gala.

White Glove has been servicing Florida’s Treasure Coast and surrounding areas since 2002 and joined the Bekins family in late 2016. White Glove Moving & Storage has continually earned Agent of the Month and the coveted X Factor for our quality drivers. Out of more than 250 fellow Bekins agents, this award is an honor seldom achieved and is a testament to the outstanding staff because of our ability to put customers first while maintaining quality, professionalism, and empathy for our fellow agents, drivers and van line employees.

“White Glove was started in 2002 as a receiving and delivery company,” said Caleb Clements. “Fast forward to today, and we provide high quality moving, receiving, storage and delivery services with pricing that can accommodate any budget.”

Other recent awards include: the 2022 Spire Quality Award (which the company has won every year since 2016), the 2022 Customer Loyalty Award, the 5 Years of Service Award, the 2022 Bronze Hauling Award and the 2022 Silver Sales Award followed up with the April 2022 Driver of the Month Award won by Darrel Stinson. Check out the Bekins Agent of the Year video here.

The White Glove Moving, Storage & Delivery team can be reached by phone at 772-778-4740, in person at 2175 45th St, Vero Beach, FL 32967 and online at www.whitegloveusa.com.

White Glove Moving & Storage Celebrates 2021 Success with a National Award for Sales & Quality Service

In many ways, 2021 was a tough year for small business owners. Thousands of businesses closed during the beginning of the pandemic to stop the spread. Then was the issues related to staffing resulting from the “great resignation.” Local business, White Glove Moving & Storage, however, has some good news to celebrate: the company earned Bekins Van Lines’ Silver Sales Award for 2021 for their hard work in a challenging environment. Bekins is the fourth largest household goods carrier in the United States, and White Glove, alongside about 400 agencies nationwide, partners with the van line for all their interstate moves. Bekins’ sales recognition award program recognizes agencies within the network who educate customers moving into or out of Florida and book their moves over the course of the year. The volume figures used for the various award levels are a summation of booking revenues for those customers moved. White Glove Moving & Storage is one of only ten Bekins agencies to achieve the Silver Sales Award in 2021.

“The environment has been tough,” said A.J. Schneider, President of Bekins Van Lines. “ White Glove has perfected the art of educating customers on the interstate moving process and setting their expectations for the whole process. They’re really a guide for the customer through what can be a stressful endeavor, so it’s not surprising so many customers want to work with this group.”

Additionally, this local leader is also the recipient of the Spire Award. The Spire program is designed to recognize moving companies in the Bekins Van Lines network that offer quality experiences to those using their services. It combines customer feedback and other Service Excellence performance metrics with data throughout the moving process to determine whether the agent has met the high-quality criteria. White Glove received the distinctive Spire Award again, which honors moving companies in the network that consistently provide an excellent moving experience for their customers, during the recent vanline summit accepted by Principle, Caleb Clements.

white glove moving and storage

“Customer satisfaction is imperative for service companies like ours that earn much of our new business through referrals. We survey customers after their moves and reward agents who earn high marks with the annual Bekins/Wheaton Spire award,” said A.J. Schneider. “We’re proud to announce that White Glove, headquartered in the Treasure Coast of Florida, has treated people so well in 2021 that they have achieved this distinction of quality.”

In summary, the team at White Glove is proud of the work we do to make moving as easy, cost effective and pleasurable as possible. We hope to be a “go-to” resource for you to mention to friends and family who may want to plan a move in the future whether it’s local or nationwide. As always, it is a free estimate and with proper planning and notice; ideal dates can be reserved.

white glove moving and storage

Mid-Size Company of the Year

Caleb Clements New President of White Glove Moving

White Glove Moving, Storage & Delivery is proud to announce that Caleb Clements will be serving as President of this growing company established in 2002.

Mr. Clements has served as VP of Internal Operations.  Having graduated from the University of Central Florida in 2005 with a B.A. in Business Management, he brings a tremendous amount of financial and business experience to the leadership of the firm.

With his picture on all of White Glove’s trucks and marketing collateral, it was a natural fit to have him help catapult the company to its next level of success.

Phil DeLange, owner and CEO, is looking forward to a more relaxed role with this transition and states, “Caleb is a great leader and has a terrific vision for how to take us even further while maintaining all our staff that does so well in their roles.”

Mr. Phil DeLange, owner/CEO and Caleb Clements, President

When asked why he was excited to take on this new responsibility, Mr. Clements shared, “Vero Beach and the surrounding area have grown leaps and bounds in the past four years and White Glove has grown right along with it.  With all this company does to better the community and the lives of its employees we are blessed to experience great loyalty from both customers and staff. I know that White Glove’s future is bright and we look forward to exceeding expectations for many more years to come.”

Contact

2175 45th Street, Vero Beach, FL 32967 | Map It!
Phone: 772-778-4750
Fax: 772-778-8234

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