Tag Archive for: Bekins Vanlines

Bekins Spire and Top Customer Service Award Winners

Being a trusted moving and storage partner in the Treasure Coast of Florida is rewarding. In 2024, White Glove Moving & Storage is celebrating 22 years of continued service. In part, because of the hard work and dedication of our team along with great systems and software to ensure a smooth moving experience. Another part, because of our ability to help with the moving needs of our “neighbors” when they aren’t just going from one house to the next locally, it is when a bigger, much longer move is needed.

Since 2017, being an interstate agent with Bekins vanlines has helped us to be a top rated resource for folks moving into and out of Florida. From our relocation experts onsite getting the details correct, to the our long haul coordinator putting all the pieces and drivers together, to the Bekins umbrella itself; we are able to give them a worry free move from start to finish. It makes us proud to perform such good work while also earing their praise in the community.

Hence, being recognized by Bekins for those efforts seems worthy of highlighting. The 2023 Customer Loyalty Awards recognizes agents who have met the following criteria in a calendar year:

  1. Net Promoter Score (NPS) of 70 or better (combined NPS for van line-hauled and self/designated-hauled orders).
  2. Minimum of 10 customer NPS ratings.
  3. Customer Experience Report (CXR) response rate (CXRs received/delivered orders) that is equal to or better than the network CXR response rate. We are thrilled to be recognized

Next, we are happy to report being a Spire Award recipient as well. This award recognizes Wheaton | Bekins agents who have achieved “Excellent” or “Very Good” scores in four of the eight Quality benchmarks, and in four of the eight Customer Experience Report (CXR) benchmarks, with no “Poor” scores for the calendar year.

Locally headquartered with a nationwide presence, White Glove Moving & Storage values the strong reputation we have cultivated over the years and welcomes the opportunity to be your mover. Always a free estimate and jobs can be internal movers for an upcoming renovation or a big cross country relocation. We are here to assist. As well as here to make you smile. Please, check out our weekly corny chuckle here.

Bekins agent of the year

So Proud to be Agent of the Year for Bekins Vanlines

Thanks to the Bekins Vanline family, we were given a terrific video to share. It was a wonderful experience that interviewed staff members from all departments. To see it come together and play in its entirety on the big stage was a proud moment indeed.

Please take a peak yourself! Click here.

On behalf of the entire team at White Glove Moving & Storage, it is an honor to be a trusted resource when it comes to needing help with the heavy lifting. Moving near or far, we value being a go-to mover of yours. It is always a free estimate and no deposits are required. Though, as we welcome the demands of summer moving season, it is important to remember that booking early is key to getting the specific dates you want. Wishing everyone a safe and fun filled summer.

 

Bekins agent of the year

Agent of the Year for Bekins Vanlines 2022

Bekins Vanlines, celebrating 130+ years of continual interstate moving and storage expertise, awarded White Glove Moving, Storage & Delivery of Vero Beach, FL with the prestigious 2022 Agent of the Year during the fourth annual Van Line Summit & Awards Gala.

White Glove has been servicing Florida’s Treasure Coast and surrounding areas since 2002 and joined the Bekins family in late 2016. White Glove Moving & Storage has continually earned Agent of the Month and the coveted X Factor for our quality drivers. Out of more than 250 fellow Bekins agents, this award is an honor seldom achieved and is a testament to the outstanding staff because of our ability to put customers first while maintaining quality, professionalism, and empathy for our fellow agents, drivers and van line employees.

“White Glove was started in 2002 as a receiving and delivery company,” said Caleb Clements. “Fast forward to today, and we provide high quality moving, receiving, storage and delivery services with pricing that can accommodate any budget.”

Other recent awards include: the 2022 Spire Quality Award (which the company has won every year since 2016), the 2022 Customer Loyalty Award, the 5 Years of Service Award, the 2022 Bronze Hauling Award and the 2022 Silver Sales Award followed up with the April 2022 Driver of the Month Award won by Darrel Stinson. Check out the Bekins Agent of the Year video here.

The White Glove Moving, Storage & Delivery team can be reached by phone at 772-778-4740, in person at 2175 45th St, Vero Beach, FL 32967 and online at www.whitegloveusa.com.

treasure coast insider

A Testimonial That Means So Much!

Without a doubt, White Glove Moving & Storage takes pride in being a top notch mover. Our relationship with Bekins Vanlines allows us to help people relocate over state lines into and out of Florida, it is a great relationship! So, with a great reputation locally earning referrals from realtors and residents from the Treasure Coast to family members and clients moving to the region are often passed along to us.  Though, the term White Glove is not the same as our company and the name itself can be used by others in other states. Sometimes potential customers can be mistaken when just doing a simple online search and that is what happened in this story shared by Kurt Gradel on the Treasure Coast Insider.

Listen here.

As always, White Glove enjoys serving the needs of our customers and being a good place to work for our staff. It means a great deal to be a trusted resource for helping with the heavy lifting whether it is one piece or many; near or far. It is always a free estimate and guaranteed top notch service every step of the way. If supporting a company that works closely with the community and its nonprofits and local businesses means something to you, we ask to be your go-to when needed.

bekins agent of the month

White Glove Moving is Bekins Agent of the Month for June 2022

Celebrating 131 years of continual service, Bekins Van Lines has selected White Glove Moving & Storage as the Agent of the Month for June 2022. The award is given to the interstate agent for Bekins Van Lines that exemplifies founders John and Martin Bekins’ philosophy of putting customers first and the characteristics of: quality, professionalism, empathy for customers, fellow agents, drivers and Bekins employees. With over 200 agents in the Bekins network, this recognition is an acknowledgement of White Glove’s ongoing dedication to quality service.

Since joining Bekins system in 2018, White Glove operates from over 60,000 square-feet of warehouse space and a fleet of sixteen trucks. Without a doubt, White Glove serves as a single source for all of its customers’ relocation needs. Locally and nationwide, the company handles all aspects of relocation from packing, loading, installation and transportation of household goods for residential and corporate relocations. White Glove Moving, Storage & Delivery also does a robust commercial business working with interior design firms and hoteliers to handle their furniture, fixtures, and equipment for a variety of projects throughout Florida.

White Glove’s corporate headquarters is located at 2175 45th St. Vero Beach, FL 32967 and proudly supports the community, its staff and customers in a number of capacities. As a result, we are proud to serve the Treasure Coast and much of Florida’s Atlantic coastline and beyond.

About Bekins Van Lines
Bekins Van Lines, Inc. is one of the world’s most highly regarded providers of transportation services. The van line is the fourth largest household goods carrier. Headquartered in Indianapolis, Ind., Bekins offers private and corporate domestic and international household goods relocation services as well as special commodities and logistic services. The United States Military also is one of the company’s largest customers. To learn more, visit www.bekins.com.

 

 

May is National Moving Month

Spring is here and Memorial Day is around the bend, that means moving season is upon us. Since 1997, May has also been given the honor of being national moving month. As an interstate agent with Bekins Vanlines, White Glove Moving & Storage has been helping families take advantage of moving late Spring through summer for the past twenty years. It is no wonder, when school is out and the weather in the northeast and midwest goes from gray to clear skies, many use this time to move.

Of course, moving can be more than a hassle, it can be a downright overwhelming proposition. Regardless of the size and distance, here are a few useful tips and tricks to help make the process easier:

*Book a reputable moving company. Post covid, there are many cash buyers and other factors that can result in the need to move much quicker than in the past which in turn is creating high demand. Thus, it’s essential to book a quality moving company quickly. At White Glove Moving & Storage, we offer both in-person and virtual surveys to provide accurate pricing and ensure the crews have the right tools and materials for the job. Thereby, providing peace of mind that come moving day; it all goes smoothly.

*Throw away or donate as much as possible before and during the packing process.

*Use laundry baskets, trash bins, and suitcases as boxes if you are doing a direct move. If you know you will need more, ask your estimator during the complimentary survey, how many boxes and what sizes they recommend. When White Glove is chosen as your mover, those boxes can be arranged for delivery or pick up so you can start packing sooner rather than later. Of course, should you wish to have the professionals pack for you; that is always an option and we welcome the opportunity to be of further service.

*In lieu of bubble wrap, protect your dishes and fragile items with clothing and linens.

*While your clothes are still hanging in the closet, put them inside a trash bag to make unpacking simpler.

*Put stemware and glasses inside clean socks for extra padding.

*Eat at home during your last week to clear your fridge and pantry as best you can. Keep in mind, if you are moving over state lines the actual end cost is based on weight so don’t let that be in soup cans; rather donate your heavy non-perishable items. At White Glove, as Move for Hunger movers, we can help with that by taking your reserved box of items to the warehouse for our big delivery to the Treasure Coast Food Bank.

*Plan out your wardrobe for the week before you pack, then pack the clothes that you don’t plan on wearing for the week.

Other tips for clean out once your items are moved include:

*Use white Ivory soap, toothpaste, and other items to fill nail holes in your walls.

*Broken glass on the floor? Use a slice of bread to pick up the pieces that your broom missed!

*Remove any dents in the carpet that furniture left behind with ice cubes. Simply place the ice cubes on the dents, let them melt, and use a spoon to lift the fibers.

*If you have scuff marks on hardwood floors, cut a hole in a tennis ball, stick the ball on the end of a broom, and rub the scuff mark until it disappears.

*Wrap a rubber band around a hammer to prevent scuffing the wall when removing nails.

*Unwanted electronics, remotes and more? Visit a local electronics recycler like Staples where these kinds of items can be recycled into something new.

In closing, yes moving can be stressful but when you enlist the help of the pros and you take the proper time to sort;  moving can be an adventure, too. New home, new places to explore. Thereby,  expanding your horizons to make new connections. At White Glove, during National Moving Month, and all year long; we enjoy being a small part of that exciting process when a move occurs for a family, individual or business. Lastly, click here for our full moving checklist.

White Glove Moving & Storage Celebrates 2021 Success with a National Award for Sales & Quality Service

In many ways, 2021 was a tough year for small business owners. Thousands of businesses closed during the beginning of the pandemic to stop the spread. Then was the issues related to staffing resulting from the “great resignation.” Local business, White Glove Moving & Storage, however, has some good news to celebrate: the company earned Bekins Van Lines’ Silver Sales Award for 2021 for their hard work in a challenging environment. Bekins is the fourth largest household goods carrier in the United States, and White Glove, alongside about 400 agencies nationwide, partners with the van line for all their interstate moves. Bekins’ sales recognition award program recognizes agencies within the network who educate customers moving into or out of Florida and book their moves over the course of the year. The volume figures used for the various award levels are a summation of booking revenues for those customers moved. White Glove Moving & Storage is one of only ten Bekins agencies to achieve the Silver Sales Award in 2021.

“The environment has been tough,” said A.J. Schneider, President of Bekins Van Lines. “ White Glove has perfected the art of educating customers on the interstate moving process and setting their expectations for the whole process. They’re really a guide for the customer through what can be a stressful endeavor, so it’s not surprising so many customers want to work with this group.”

Additionally, this local leader is also the recipient of the Spire Award. The Spire program is designed to recognize moving companies in the Bekins Van Lines network that offer quality experiences to those using their services. It combines customer feedback and other Service Excellence performance metrics with data throughout the moving process to determine whether the agent has met the high-quality criteria. White Glove received the distinctive Spire Award again, which honors moving companies in the network that consistently provide an excellent moving experience for their customers, during the recent vanline summit accepted by Principle, Caleb Clements.

white glove moving and storage

“Customer satisfaction is imperative for service companies like ours that earn much of our new business through referrals. We survey customers after their moves and reward agents who earn high marks with the annual Bekins/Wheaton Spire award,” said A.J. Schneider. “We’re proud to announce that White Glove, headquartered in the Treasure Coast of Florida, has treated people so well in 2021 that they have achieved this distinction of quality.”

In summary, the team at White Glove is proud of the work we do to make moving as easy, cost effective and pleasurable as possible. We hope to be a “go-to” resource for you to mention to friends and family who may want to plan a move in the future whether it’s local or nationwide. As always, it is a free estimate and with proper planning and notice; ideal dates can be reserved.

white glove movers

How Valuation Works for Your Move

Without a doubt, moving can be stressful. Of course, over time, many begin to find value in hiring a professional mover versus dealing with doing the hard work themselves. In particular, moving in South Florida can be a real aggravation due to the heat coupled with rules put forth by the various gated communities. Thus, when a customer does take the first step in hiring the pros to make the move that much easier, valuation should be something that is discussed.

In the world of moving and storage, whether the clients are moving locally or nationwide, coverage that is provided to the consumer is not insurance. Rather, it is referred to as valuation coverage and not all movers provide this type of peace of mind to their customers. At White Glove Moving & Storage, we are proud to provide valuation and openly discuss the options it offers during the complimentary survey. Keep in mind, onsite surveys are now performed both in person and virtually. One of the reasons we want to offer both options, is because we enjoy providing pricing and preparing our crews with the real details. That is only possible when our trained teams are able to see what is needing to be move and learn more about the details of where it is going or coming from. This is very true when it comes to interstate moves. As an agent with Bekins Vanlines, we work hard to help our customers understand the specifics of their move while alleviating the stress incurred while juggling the logistics of moving a great distance.

Once the survey is complete, our relocation specialists then take the time to learn more about the customers goods and their expectations of the move. No matter if it is near or far, there are some precautions that our team encourages customers to take to help safe gaurd their items like crating glass tops or custom crates for artwork that has its own lighting. Suggestions such as these are made whether the client chooses to pack themselves or opts for a full pack by the pros. It is important to notate, that which is packed by owner cannot be covered by valuation. No matter how you decide to handle packing, during the conversation, our team knows to ask pertinent questions and can identify high value items that helps to navigate the options of valuation. For example, an antique collectible chandelier worth an appraised value of over seven thousand dollars should be included in the valuation coverage whether it is highlighted as an individual piece or part of the entire shipment. Whereas, a standard rocking chair with no real high value wouldn’t need to be covered on its own, though it would be covered if there was protection taken out for the entire shipment which is based on weight.

Of course, should some sort of a claim arise from a bump of the wall to the accidental dropping of a piece during the off load, there are a few ways that this is addressed when valuation coverage is at play. If it can be fixed, a repair person is sent out as soon as possible to remedy it. Repair over replacement is always encouraged and sometimes this results in no deductible even needing to be paid. Other times, when full replacement of something is a must, the client is given a new item or check minus the deductible fees. Keep in mind, with years of experience under our belt, our team strives to avoid claims to the best of our ability. Still, things do happen and there are a lot of potholes throughout the country that can cause issues during transit. Valuation protection is always encouraged and the cost effective nature of the options makes selecting that coverage an affordable solution for peace of mind for your prized possessions.

white glove moving and storage

Agent of the Month for Bekins Vanlines

It is with great honor, the team at White Glove Moving & Storage proudly accepts the award for Agent of the Month from Bekins Vanlines. In fact, this is the 4th time we have been bestowed the title. Since joining the Bekins family in 2016, we have been aligned with top notch professionals passing that extra expertise along to our customers of the Treasure Coast.  During and post covid, the country started to move at a faster pace than before. Thanks to the hard work and professionalism of our crews and our fellow Bekins team members, we were able to satisfy the requests of thousands of customers.

Headquartered in Vero Beach, FL, we are proud to operate over 50,000 square-feet of climate controlled warehouse space. As Treasure Coast movers,  White Glove is  a single source for all of our customers relocation needs. This includes:  packing, loading, and transportation of household goods for individual residents and their families – both locally and long distance – to corporate relocation of employees for large corporations. As another staple within the company, White Glove also does a robust commercial business relocating businesses and their office equipment as well as furniture, fixtures, and equipment for a variety of industries.

With over 350 agents nationwide, each with  their own drivers the  quality controls and commitment to excellence from Bekins is second to none.  As a result, the award is created by Bekins Van Lines to highlight agents that exemplifies founders John and Martin Bekins’ philosophy of putting customers first and the characteristics of quality, professionalism, empathy for customers, fellow agents, drivers and Bekins employees. Again, this is a wonderful testament to the dedication of our team.

Additionally, White Glove Moving & Storage has earned the distinction of ProMover with the American Moving & Storage Association earning numerous sales awards throughout the years as well as accolades from local realtor associations, chambers, Move for Hunger Agent of the Year for 2018 and the distinguished Torch Award for Business Ethics from the Better Business Bureau.

white glove moving and storage

white glove moving and storage of florida

Looking to Save Money and Pack Yourself?

It is common knowledge in the moving industry, that there are pros and cons to having customers pack themselves. In this blog, we are going to be covering those options and offer up some interesting solutions. Firstly, without a doubt, you will save money if you pack yourself.

Why? Because a full house pack is as much labor as the full loading and unloading process. Whether your professional movers arrive a day or two in advance or if you hire a 3rd party packer, travel costs along with labor and materials are going to equal out to nearly the cost of the move itself. Now, there are plenty of times when this cost is justifiable. For example, if you have limited time to give to packing; have the pros do it. Or, if you have several high value items; have the pros do it. Whether you are moving across the street or the country, whatever is packed by the owner is not covered under the moving company’s protection coverage. During the complimentary survey, the explanation and scenarios surrounding valuation coverage are explained at length. Thus, leaving the clients to determine what makes the most sense for their move and their budget.

Secondly, packing yourself allows you to sort items and potentially get rid of pieces you will not need or use in y our new home. After years of research, it has been proven that families collect thousands of extra pounds of household items for each decade they live in their home. Hence, if you are a family that in now becoming an empty nester for the first time or moving simply moving a house that is not your primary residence; packing yourself if likely a great option. However, if you are a family moving into a bigger home and time is scarce, it is likely valuable for the professionals to get it all done for you quickly. Or, if you are not in the area during the time of the move, knowing the team at White Glove can handle all the packing is a wonderful solution.

Therefore, knowing that each move is different and the needs of the customers as diverse as they are themselves; White Glove created some packages for families and individuals interested in packing themselves. Whatever the catalyst to your decision of packing a bulk of the items yourself, our team wants to be sure you are using quality materials to get it done. By having a four-ply box, it is better suited for stacking and handling long distances. Additionally, with our user friendly kits, the items suggested for each box are spelt out along with top of the line tape. In summary, the kits are available for purchase at our office whether you are moving with us or not. In fact, many individuals can benefit from just the materials themselves in the event they are settling up a small apartment after the passing of a senior or an estate. However, if you are hiring our team at White Glove Moving & Storage for your move, arrangements can be made for the kids to be delivered in the event pick up at the office is not convenient.

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Contact

2175 45th Street, Vero Beach, FL 32967 | Map It!
Phone: 772-778-4750
Fax: 772-778-8234

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