Moving Tips from the White Glove Moving Experts

  • At the new residence, if possible, be present to give direction where you would like your belongings placed.
  • If you live in an apartment building, it is your responsibility to reserve elevators and/or loading space for the move at both the starting residence and at the new residence. Please let us know in advance if we will not have exclusive use of the elevator. Also be sure the elevator pads are available for protection.
  • If White Glove is not packing, make sure there are no small “loose” items, all boxes are securely sealed, and ready to go when the movers arrive. All items must be packed in boxes. The only items that should not be packed up are furniture and/or any items that White Glove Storage and Delivery is scheduled to pack.
  • Do not overload boxes. By overloading them, the box can break and you risk damaging the belongings inside. As a general rule, pack heavy items in small boxes and only pack lightweight items in large boxes.
  • Label boxes clearly so movers know where to place them at the new residence.
  • Empty all items from drawers. For ground level or elevator moves, empty all breakable items from drawers (you may leave lightweight linens).
  • Set aside and mark “Do Not Move” on any items that are not supposed to be moved or any special items that you plan to take yourself.
  • Disconnect wires to televisions prior to movers’ arrival (other smaller electronics, lamps, computers, stereos, etc. should already be packed in boxes).
  • White Glove Storage and Delivery does not disconnect appliances, chandeliers, waterbeds, showerheads, satellite dishes, electronics, etc. Client should take care of these items themselves or arrange for a third party specialist to service these types of items.

Take with You: Do Not Pack

  • Perishables: Plants, frozen foods, refrigerated foods, open or half-used products, foods without adequate preservation. *White Glove is a National Move for Hunger agent. Any unwanted non-perishable food should be placed in a box and our movers will deliver the items to the Treasure Coast Food Bank
  • Hazardous Materials: Matches, gasoline, kerosene, propane tanks, oils, cleaning supplies, paints, guns, ammunition, car batteries, chemicals.
  • Personal Items: Jewelry, cash, checkbook, financial documents, prescription medicines, keys, airline tickets, new house documents, family photos, wedding albums, insurance policies, medical/dental records.

Extra Charges All pricing is based on expediency of direction by the customer both upon pick up and delivery. If there is delay from customer confusion, indecision as to what pieces are to picked up or where they are to be placed, other workers impeding flow on site, weather issues, or elevator delays, extra charges will be assessed accordingly. This is particularly important upon delivery into the residence and a “traffic director” is essential to keep the crews working at maximum efficiency. Pre-arrangements can be made for our team to handle this at an added expense. Click here for our downloadable moving checklist.

RESIDENTIAL MOVING – ANSWERS TO YOUR QUESTIONS

Throughout our many years in the moving business, the professionals at White Glove have served thousands of families with moves of every size and variety imaginable. Our experience has made us very familiar with common concerns, as well as countless unique and unusual inquiries. The following are answers to some of the most frequently asked questions about residential moving.

WHEN IS THE BEST TIME TO MOVE?

If there is a choice, most moving companies suggest you select a time other than summer or the end of the month. The heaviest demands are placed on vans, equipment and personnel during the summer months (June through mid-September) when children are out of school and at the end of any month. White Glove understands that there are many factors which will influence your choice of when to move. They may include: New job responsibilities – Separation of the family while the move is under way – Transferring children during the school term – Buying or selling a home. No matter what the situation is, your White Glove representative will help you design a move that will accommodate your busy schedule.

HOW LONG DOES IT TAKE TO MOVE?

For long distance moves, this depends on many factors, including the time of year, weather conditions, time required to load and unload, the direction and distance your shipment is traveling. Because the furnishings of a small household will not fill a modern van, it is almost always necessary for two or more shipments to be loaded on the same van. Each shipment is carefully sectioned off from the other shipments. On local moves, these are usually accomplished in on day. Intrastate moves may require an additional day or two. With the help of our dispatching system, pickup and delivery dates are then scheduled according to your needs and the origins and destinations of the individual shipments.

WHEN SHOULD I CALL?

The earlier the better. Although the actual van assignment may not be made until a few days before your move, it is wise to give White Glove from four to six weeks advance notice, if possible. The more lead time you can give, the more likely we will be able to meet your preferred dates. You should discuss your specific pickup and delivery requirements with your White Glove representative who can advise you about the types and costs of services available.

IS A MOVING COMPANY LICENSED?

It would be more accurate to say that a moving company is “Certified.” This means that a company which has been issued a certificate by the Department of Transportation has the authority to move household goods. White Glove and National Van Lines certification entitles us both to move household goods Worldwide. White Glove, as a local moving company, has received a certificate of registration from the State of Florida which allows us to transport household goods within the state. When moving, you will receive two important documents – the “Order for Service” and the “Bill of Lading”. Each of these will clearly identify on whose operating authority (certificate) your shipment is being moved. If you have questions, be sure to discuss them with your White Glove representative.

IS AN ESTIMATE REQUIRED?

A White Glove representative will make a pre-move survey of your household goods and belongings to be transported. This way you will be able to budget the cost of your move. Written and signed estimates are required for all movers within a 50 mile radius of their office. A waiver for a physical survey of the goods can be signed for moves taking place over the 50 mile radius from the mover’s office.

HOW MUCH WILL MY MOVE COST?

For interstate moves, basic transportation charges are based on the weight of your household goods and the distance they will travel. The total cost will include the basic transportation costs plus any additional services such as packing, unpacking or increased coverage of Full Value Protection. These charges are based on the Published Tariff Rates of the carrier. For local and in state moves, the charges are usually based on men, time, travel and fuel.

WHAT IS A TARIFF?

This is the “price list” used by all moving companies that provide interstate transportation of household goods. Your White Glove/National Van Lines representative will provide you with a copy of the Tariff upon request for your inspection.

HOW AND WHEN SHOULD I PAY A MOVING COMPANY?

Tariff regulations require that all charges be paid in cash, cashier’s check, certified check, postal money order, traveler’s check or credit card before shipment is unloaded at destination. On some occasions, prior arrangements can be made for later billing of the charges. We apologize for any inconvenience but the van operator is not permitted to accept a personal check except on local moves. PLEASE NOTE THAT WE DO NOT REQUIRE ANY UP FRONT MONEY OR DEPOSITS.

AM I PROTECTED AGAINST LOSS OR DAMAGE?

Under the terms of the Uniform Household Goods Bill of Lading (the receipt for you goods and part of the transportation documentation given to you by the moving company), you may choose from the van lines “Full Value” protection plan or the “Basic” plan. The method you choose determines the maximum liability to you. Purchase of “Full Value” protection means that if articles are lost, damaged or destroyed while in the van lines care, they will be either repaired, replaced with like items, or a cash settlement will be made for the current market replacement value, regardless of the age of the lost or damaged items. Please discuss Valuation with your White Glove representative for more information on this topic.

CAN MY POSSESSIONS BE STORED TEMPORARILY?

If you are unable to take immediate possession of your new residence, your belongings can be stored at a reasonable cost in our local, air conditioned and security controlled storage facility. We have agents throughout the country that will provide safe and secure storage facilities for holding your goods until you are ready for them. However, you must specifically request storage services. You will be responsible for the storage charges as well warehouse handling and the final delivery charge.

DO MY APPLIANCES NEED SPECIAL ATTENTION?

Most refrigerators, washers, dryers and other electrical appliances may require special servicing to assure safe transportation. It is the owner’s responsibility to see that appliances are serviced before they are loaded. Upon request and for an additional charge, White Glove’s team will perform this service, using its own qualified personnel or an authorized third party service company.

HOW SHOULD I MOVE MY JEWELRY AND OTHER VALUABLES:

While White Glove can move valuables such as money, credit cards, stamp collections or other items of extraordinary value. However, we recommend that you carry irreplaceable and expensive articles with you; or check with your bank or post office for alternate methods of transporting your valuables. Under no circumstances should you conceal valuable items in cartons, dresser drawers, etc., without telling your representative and asking that the items be shown on the inventory. Such information clearly establishes that the items are included in the shipment and extends our liability for the items.

CAN I PACK MY CHINA, GLASS AND CRYSTAL?

Most people prefer to have their household possessions, especially the fragile items, professionally packed by the moving company. However, if you decide to pack those items yourself, remember the basic principles of good packing include wrapping the items individually, providing plenty of cushioning and making sure of a firm pack. please click here for our Packing Tips from the Professionals.

CAN I PACK MY CLOTHES IN CHESTS AND DRESSER DRAWER?

Lightweight clothing – sweaters, shirts, blouses, lingerie and linens may be left in the drawers. Do not fill the drawers with heavy items such as books, which can damage the piece of furniture during transit. Do not put fragile items in the drawers or anything that might spill, break or leak.