1. At the new residence, if possible, be present to give direction where you would like your belongings placed.
2. If you live in an apartment building, it is your responsibility to reserve elevators and/or loading space for the move at both the starting residence and at the new residence. Please let us know in advance if we will not have exclusive use of the elevator. Also be sure the elevator pads are available for protection.
3. If White Glove is not packing, make sure there are no small “loose” items, all boxes are securely sealed, and ready to go when the movers arrive. All items must be packed in boxes. The only items that should not be packed up are furniture and/or any items that White Glove Storage and Delivery is scheduled to pack.
4. Do not overload boxes. By overloading them, the box can break and you risk damaging the belongings inside. As a general rule, pack heavy items in small boxes and only pack lightweight items in large boxes.
5. Label boxes clearly so movers know where to place them at the new residence.
6. Empty all items from drawers. For ground level or elevator moves, empty all breakable items from drawers (you may leave lightweight linens).
7. Set aside and mark "Do Not Move" on any items that are not supposed to be moved or any special items that you plan to take yourself.
8. Disconnect wires to televisions prior to movers' arrival (other smaller electronics, lamps, computers, stereos, etc. should already be packed in boxes).
9. White Glove Storage and Delivery does not disconnect appliances, chandeliers, waterbeds, showerheads, satellite dishes, electronics, etc. Client should take care of these items themselves or arrange for a third party specialist to service these types of items.
10. Particleboard/pressboard/formica furniture: Manufacturers of this type of furniture suggest these items should not be moved. They are made to assemble just once and are not made to withstand the rigors of transportation. Due to this fact, it is not possible to guarantee they will arrive in good condition, regardless of how much care is taken with them. In any case, you can a.) Include these items, but understand that we cannot be responsible for any damage due to the inherent weakness built into this type of furniture, b.) Not include these items in the shipment, or c.) Disassemble these items yourself.
11. Remove any garbage/unwanted items from your residence prior to arrival of movers - it eliminates clutter when trying to move out. In addition, you don't want to take any unwanted trash to your new residence. White Glove Storage and Delivery is not responsible for trash removal.
12. Before the move, make a floor plan of where you want your furniture placed at the new residence. Also, keep in mind that some furniture in your current residence may not fit in your new home. It is always a good idea to measure your furniture and room/doorway dimensions at your new home before the move occurs. In the event that an item is not deliverable to the new address additional charges may be incurred to transport items to another destination.
13. Remain present to give direction where you would like your belongings placed, as the move continues, questions come up as the trucks are unloaded.
14. Have the proper form of payment available.

Start early. Packing can be overwhelming and can take more time than expected. The first important factor for you move to run smoothly is that you are fully packed when the movers arrive.

NOTE: White Glove Storage and Delivery can pack any items needed for your move. If we have not given a quote for packing but you need the service please call your representative to make the necessary arrangements.

Use small boxes for heavy items and larger boxes for lightweight objects. Be generous with the amount packing paper, bubble wrap, or peanuts that you use.

Cushion the bottom of box with crumpled paper. Start by placing heavier items on the bottom and progressing with lighter items toward the top of the box. Wrap any fragile items in paper, and make a cushion around it with more paper. Periodically lift the box to make sure that it is not overweight - it should not be too heavy for one person to lift comfortably. Fill all empty spaces with small items or crumpled paper. Do not leave gaps in the carton -- the carton is less likely to collapse. Continue to fill the box. When you are close to the top, make a top cushion with more paper so other boxes can safely be stacked on top.

Perishables: Plants, frozen foods, refrigerated foods, open or half-used products, foods without adequate preservation.

Hazardous Materials: Matches, gasoline, kerosene, propane tanks, oils, cleaning supplies, paints, guns, ammunition, car batteries, chemicals.

Personal Items: Jewelry, cash, checkbook, financial documents, prescription medicines, keys, airline tickets, new house documents, family photos, wedding albums, insurance policies, medical/dental records.

Transport or dispose of these items appropriately prior to the move.

All pricing is based on expediency of direction by the customer both upon pick up and delivery. If there is delay from customer confusion, indecision as to what pieces are to picked up or where they are to be placed, other workers impeding flow on site, weather issues, or elevator delays, extra charges will be assessed accordingly. This is particularly important upon delivery into the residence and a “traffic director” is essential to keep the crews working at maximum efficiency. Pre-arrangements can be made for our team to handle this at an added expense.